Tracking orders
Track Your TideFrames Order
How to Check Your Order Status
1. Log In: Visit [My Account] and check "Order History"
2. Email Lookup: Click "[Find My Order]" and enter:
Order number (e.g., TF12345)
Billing email address
Shipping Carriers
We ship via:
US: FedEx / UPS
International: DHL Express
Local (HK): SF Express
Track directly with your carrier using the tracking number provided in your shipping confirmation email.
Delivery Times Standard Shipping
| USA | 3-7 business days |
| Europe | 4-12 business days|
| AsiaPacific | 5-10 business days |
Common Questions
❓ "My tracking hasn’t updated in 48 hours"
→ Carrier systems may lag; wait 12 days before contacting us.
❓ "Order shows delivered but I didn’t receive it"
→ Check with neighbors/carrier first, then email [support@tideframes.com]() with:
Order
Shipping address
Carrier name + tracking
❓ "Need to change delivery address?"
→ Contact us within 2 hours of ordering at [support@tideframes.com].
How to Check Your Order Status
1. Log In: Visit [My Account] and check "Order History"
2. Email Lookup: Click "[Find My Order]" and enter:
Order number (e.g., TF12345)
Billing email address
Shipping Carriers
We ship via:
US: FedEx / UPS
International: DHL Express
Local (HK): SF Express
Track directly with your carrier using the tracking number provided in your shipping confirmation email.
Delivery Times Standard Shipping
| USA | 3-7 business days |
| Europe | 4-12 business days|
| AsiaPacific | 5-10 business days |
Common Questions
❓ "My tracking hasn’t updated in 48 hours"
→ Carrier systems may lag; wait 12 days before contacting us.
❓ "Order shows delivered but I didn’t receive it"
→ Check with neighbors/carrier first, then email [support@tideframes.com]() with:
Order
Shipping address
Carrier name + tracking
❓ "Need to change delivery address?"
→ Contact us within 2 hours of ordering at [support@tideframes.com].