Faq
TideFrames Large Digital Photo Frames – FAQs
Product Features
Q1: How are your digital frames better than traditional photo frames?
A: Smart Slideshow: Autorotates 1000+ photos with customizable intervals
4K UHD Display: Antiglare matte screen with 178° viewing angle for truetolife colors
Remote Management: Update photos anytime via mobile app (shared access for families)
Sleek Design: Ultrathin (0.98") with hidden cable management
Q2: What sizes are available? Are they suitable for commercial use?
A: Home Series: 21.5"/27"/32"
Pro Series: 43"/55" (portrait mode + autobrightness adjustment)
All models support 24/7 continuous operation
Q3: Are photos stored in the cloud? How is privacy protected?
A: Default local storage (32GB/128GB builtin)
Optional encrypted cloud backup (AWS servers, GDPR compliant)
Cloud data syncs with device deletions
Setup & Installation
Q4:Does it require constant power? Is there a battery option?
A: Standard models: Plugin (<15W power draw ≈ LED bulb)
Premium models: Optional 8hour battery + motionsensing sleep mode
Q5: Can it be mounted on drywall?
A: Includes VESA mount (75×75/100×100mm compatible)
Drywall requires included hollowwall anchors (50kg loadtested)
Floor stands sold separately (090° tilt adjustable)
Support & Warranty
Q6: What if there are dead pixels on the screen?
A: Free replacement for 3+ dead pixels (1year warranty)
Q7: Do you offer bulk discounts for commercial purchases?
A: 15% off 20+ units + free custom startup logo
Contact corporate sales: support@tideframes.com
Product Features
Q1: How are your digital frames better than traditional photo frames?
A: Smart Slideshow: Autorotates 1000+ photos with customizable intervals
4K UHD Display: Antiglare matte screen with 178° viewing angle for truetolife colors
Remote Management: Update photos anytime via mobile app (shared access for families)
Sleek Design: Ultrathin (0.98") with hidden cable management
Q2: What sizes are available? Are they suitable for commercial use?
A: Home Series: 21.5"/27"/32"
Pro Series: 43"/55" (portrait mode + autobrightness adjustment)
All models support 24/7 continuous operation
Q3: Are photos stored in the cloud? How is privacy protected?
A: Default local storage (32GB/128GB builtin)
Optional encrypted cloud backup (AWS servers, GDPR compliant)
Cloud data syncs with device deletions
Setup & Installation
Q4:Does it require constant power? Is there a battery option?
A: Standard models: Plugin (<15W power draw ≈ LED bulb)
Premium models: Optional 8hour battery + motionsensing sleep mode
Q5: Can it be mounted on drywall?
A: Includes VESA mount (75×75/100×100mm compatible)
Drywall requires included hollowwall anchors (50kg loadtested)
Floor stands sold separately (090° tilt adjustable)
Support & Warranty
Q6: What if there are dead pixels on the screen?
A: Free replacement for 3+ dead pixels (1year warranty)
Q7: Do you offer bulk discounts for commercial purchases?
A: 15% off 20+ units + free custom startup logo
Contact corporate sales: support@tideframes.com